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Privacy Policy

CellMyTech, Worcester, Worcestershire

CellMyTech is committed to protecting the privacy and security of our customers' personal data in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This policy explains what information we collect, why we collect it, and how we use, store and protect it.

1. Information We Collect

We may collect the following categories of personal data:

  • Personal Identification Information: name, contact details such as phone number, email address, and mailing address.
  • Transaction Information: details of the device(s) you sell to us, condition, price agreed, and payment details.
  • Identity Verification Information: information required to verify your identity and confirm you are legally entitled to sell a device (for example, to check a device is not reported lost or stolen).
  • Communications: records of correspondence if you contact us by phone, email, text or social media.

2. Lawful Basis For Processing

We rely on the following lawful bases to process your personal data:

  • Contractual Obligation: to fulfil the sale agreement between us.
  • Legal Obligation: to meet our obligations under UK law, including anti-theft and fraud checks.
  • Legitimate Interest: to operate and improve our business, including fraud prevention and customer support.

3. How We Use Your Data

We use your personal data for the following purposes:

  • Transaction Processing: to assess, agree and pay for devices you sell to us.
  • Identity Verification: to confirm you are entitled to sell the device and to prevent fraud.
  • Customer Support: to respond to your queries and provide assistance.
  • Legal Compliance: to meet our regulatory and legal obligations.

4. Data Security

Sensitive data is encrypted both during transmission and while stored. Access to your personal data is limited to authorised personnel who need it to perform their role.

5. Data Sharing

Your personal data will not be shared with third parties except in the following circumstances:

  • Service Providers: trusted providers who support our operations (for example, payment processors), under appropriate confidentiality agreements.
  • Legal Requirements: where required by law, regulation, or a valid request from a public authority (including reporting devices suspected of being lost or stolen).
  • Business Transfers: in connection with a merger, acquisition or sale of business assets.

6. Your Rights Under GDPR

You have certain rights under GDPR regarding your personal data. These include the right to:

  • Access the personal data we hold about you
  • Rectification of inaccurate or incomplete data
  • Erasure of your personal data in certain circumstances
  • Restriction of processing of your data
  • Data portability
  • Object to processing based on legitimate interest
  • Withdraw consent at any time, where consent is the basis for processing

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.

8. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us at:

CellMyTech
Worcester, Worcestershire
Phone: 07309 023155
Email: support@cellmytech.com